We want you to love your Chrysèle piece. If for any reason you are not completely satisfied, we are here to help.
Returns
We accept returns within 14 days of delivery. Items must be unworn, undamaged, and returned in their original Chrysèle packaging.
How to Return
- Email us at Chryselejewellery@outlook.com with your order number and reason for return.
- We will provide you with return instructions within 1–2 business days.
- Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Exchanges
If you would like to exchange your item for a different piece, please contact us and we will do our best to accommodate your request, subject to availability.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned unless they are faulty. Personalised or custom pieces are also non-returnable.
Faulty Items
If your item arrives damaged or faulty, please contact us immediately at Chryselejewellery@outlook.com with photos and we will resolve this promptly.